How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at kingscent14@gmail.com. Orders that have already been processed may not be eligible for changes.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

Q: Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Q: What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Q: Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Q: What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

1. What does Holuro sell?
Holuro offers premium fragrances, hoodies, sweatshirts, sneakers, rings, and watches designed for a modern lifestyle.

2. How do I place an order?
Simply browse our store, add your chosen items to the basket, and complete checkout using your preferred payment method.

3. What payment methods do you accept?
We accept secure online payments through the checkout options available at the time of purchase.

4. Is checkout secure?
Yes. Your payment and personal information are handled through secure checkout systems to help protect your details.

5. How long does shipping take?
Delivery times depend on your location and the shipping option selected at checkout. You will receive shipping updates once your order has been processed.

6. Do you ship internationally?
If international shipping is available for your region, it will show during checkout. Please review shipping availability before placing your order.

7. Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details so you can follow your delivery.

8. What is your return policy?
Returns depend on the product condition and our return policy. Please check the returns section for full details before making a request.

9. Can I exchange an item for a different size or product?
Exchanges may be available depending on stock and policy. Please contact customer support as soon as possible if you need help with an exchange.

10. How do I choose the right size for hoodies and sweatshirts?
Please check the size guide on the product page before ordering. If you prefer a looser fit, consider sizing up.

11. Are your products true to size?
Most items are designed to fit as described in the size guide, but fit can vary slightly depending on the style. Always review the product measurements before purchasing.

12. How should I care for my hoodie or sweatshirt?
For best results, wash inside out on a gentle cycle with similar colours and avoid harsh drying. Always follow the care instructions on the product label.

13. How should I store and use fragrance?
Keep fragrance in a cool, dry place away from direct sunlight. For best performance, apply to pulse points and avoid rubbing after spraying.

14. Are the watches water-resistant?
Water resistance varies by product. Please check the individual product description for specific details before use.

15. Can rings and watches be resized?
Resizing depends on the product style. Please review the item details or contact support before ordering if sizing is important.

16. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the issue so we can help resolve it quickly.

17. How can I contact Holuro?
You can contact us through our support page or by email if you need help with your order, shipping, returns, or product questions.

18. Do you restock sold-out items?
Some popular products may be restocked. Join our newsletter or check back regularly for updates on new arrivals.

19. Can I cancel my order after placing it?
Orders may only be cancelled if processing has not begun. Please contact support as soon as possible if you need to request a cancellation.

20. Do you offer gift options?
If gift packaging or gift notes are available, they will be shown at checkout or on the product page.